Frequently Asked Questions
Everything you need to know about our premium human hair wigs and extensions.
Are Ygwigs made from 100% human hair?
Yes, all our products are crafted from 100% high-quality human hair, ensuring a natural look, soft texture, and the ability to style with heat tools just like your own hair.
How long does shipping take?
Orders are typically processed within 48 hours. Standard shipping usually takes 3-7 business days depending on your location, and tracking information is provided via email once dispatched.
Can I dye or bleach my wig?
Since our wigs are made from real human hair, they can be dyed or bleached. However, we recommend having this done by a professional stylist to maintain the integrity and longevity of the hair.
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags and lace intact. Please contact our customer support team to initiate a return request.
How do I choose the correct cap size?
Most of our wigs come in a medium cap size that fits 90% of customers. We also provide adjustable straps and combs inside the cap for a secure, customized fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay.